Return & Refund Policy

Thank you for shopping with Jula Claw. Please review this policy before placing your order.

Returns

Customers in the United Kingdom and European Union may cancel eligible online purchases within 14 days of delivery where required by law. Except where required by applicable law, we do not accept change-of-mind returns for orders shipped to the United States.

Products must be unused, in their original packaging, and suitable for resale. Hygiene-sealed products may be ineligible for return once opened where applicable law permits.

Damaged, Incorrect, or Faulty Items

If your order arrives damaged, incorrect, or faulty, email support@julaclaw.com with your order number, a description, and clear photos. We will provide a refund, replacement, or other remedy required by law.

Return Instructions

Please contact support@julaclaw.com before sending a return. We will provide the authorized return address and instructions for your order. Do not send products to the address on the original shipping label unless we confirm it as an authorized return address.

Return Shipping

For eligible change-of-mind returns, customers are responsible for return shipping costs where permitted by law. If an item is confirmed as damaged, faulty, or incorrectly supplied, Jula Claw will cover reasonable return shipping costs where required by law.

Refunds

Approved refunds are issued to the original payment method. Refunds are processed without undue delay and within applicable statutory deadlines. Your payment provider may need additional time to display the refund.

Order Cancellations

To request a cancellation, contact support@julaclaw.com as soon as possible. We will review the request based on fulfillment status and applicable consumer rights.

Consumer Rights

Nothing in this policy excludes or limits mandatory consumer protection rights.

Contact

Jula Claw Customer Support
Email: support@julaclaw.com
Website: https://julaclaw.com