Shipping Policy

Last Updated: October 25, 2026

Thank you for shopping with Jula Claw. We currently ship orders from Mainland China only to the United States, United Kingdom, Germany, France, Italy, Australia, and Canada.

1. Order Processing Time

Orders are normally prepared within 3–5 business days, excluding weekends and public holidays. Processing time is separate from carrier transit time. During holidays, promotions, or unusually high order volume, processing may take longer.

2. Estimated Delivery Times

Destination	Estimated transit time after dispatch
United States	7–12 business days
United Kingdom	7–12 business days
Germany, France, Italy	10–15 business days
Australia, Canada	10–15 business days

Delivery estimates are not guaranteed arrival dates and do not include the 3–5 business day processing period. Customs clearance, carrier operations, local holidays, weather, or other events outside our control may affect delivery.

3. Shipping Rates

Destination	Available shipping rate
United States	Standard Shipping — USD $3.99
United Kingdom	Standard Shipping — USD $3.99
Germany, France, Italy	Standard Shipping — USD $4.99
Australia, Canada	Standard Shipping — USD $3.99; Expedited Shipping — USD $5.99

The available method and final charge are shown at checkout. Any qualifying free-shipping promotion will also be displayed at checkout.

4. Order Tracking

Once an order is dispatched, we provide a tracking number when available. Tracking updates can take time to appear after handoff to the carrier. For assistance, email support@julaclaw.com.

5. Customs, Import Duties, VAT, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless a tax or duty is expressly shown as collected at checkout, these charges are not included in product prices or shipping fees and are the buyer’s responsibility.

The buyer is responsible for paying applicable charges directly to the relevant customs authority, carrier, or local agency before or upon delivery. Jula Claw has no control over these charges or customs delays. Please check with your local customs authority before ordering. Nothing in this policy limits mandatory consumer rights or transfers charges legally payable by Jula Claw to the customer.

6. Shipping Address Accuracy

Please provide a complete and accurate delivery address and contact information. If you notice an error, contact support@julaclaw.com as soon as possible. We will try to correct the address before dispatch, but changes may not be possible after the parcel enters the shipping network.

7. Delayed, Lost, or Damaged Parcels

If an order is significantly delayed, missing, or arrives damaged, contact support@julaclaw.com with your order number, tracking number, and details of the issue. For visible damage, please include photographs where available. We will investigate and provide the remedy required by applicable law.

8. Delivery Availability

Checkout is available only for the United States, United Kingdom, Germany, France, Italy, Australia, and Canada. We do not currently ship to other countries. Availability may change with carrier coverage and applicable requirements.

9. Returns and Refunds

For return, refund, damage, and cancellation terms, please see our Return & Refund Policy. Nothing in this policy limits mandatory statutory consumer rights.

10. Contact Us

Jula Claw Customer Support
Email: support@julaclaw.com
Website: https://julaclaw.com